I'm Chrys, a strategist and lead UX consultant with a background spanning product strategy, customer experience (CX), service design and digital innovation. Over the past 14+ years, I’ve led discovery and prioritisation workshops, mentored teams, and shaped digital products across industries from healthcare and public services to travel and finance.

My work ranges from mapping end-to-end journeys and service blueprints to defining product direction and translating insights into clear, user-centred experiences. I’m especially interested in roles where I can combine consulting, CX and service design to improve complex systems and help teams deliver meaningful, measurable outcomes.